Brand & Omnichannel Commerce

Increase Reward Sign-ups & Email Subscriptions for a Wellness Brand

at-home spa equipment

Andra Eugene, Brand Marketing Manager & Author of Eugene Marketing & Consulting, formerly Andra Who Designs | Eugene Marketing & Consulting

end to end brand management

There is Beauty in Community

This client needed help coordinating a product launch with a funnel using an omnichannel commerce business model. We ran product meetings with their team and optimized a process for collecting email addresses via a rewards program for their Shopify store.

This client had the goal of creating an inner community in the beauty industry that brings the optics of wellness into the forefront of product design and marketing.

The Challenge

As omnichannel eCommerce becomes more prevalent, only some sales channels available to a Shopify store allow product descriptions to be shown in full detail. Adding relevant copy to your product images helps for quicker purchases. The team needed to launch a skincare and at-home spa equipment line that caters to the growing trend of conscious consumers to learn more about what makes them buy.

the solution

oversee every detail of brand marketing management

We grew our client’s at-home spa equipment sales by using the angle of treating fluid retention and lymphatic drainage symptoms to consumers during the pandemic to increase sales.

Brand & User Experience Strategy | Eugene Marketing & Consulting

brand & user experience strategy

We conducted a strategy for the client to help them launch their brand, product, and Shopify store with quarterly follow-ups.

Full-scale Digital Marketing | Eugene Marketing & Consulting

full scale digital marketing

We handled everything from SEO, copywriting, product descriptions, design, email marketing, and rewards setup.

Shopify Store Buildout | Eugene Marketing & Consulting

shopify store buildout

We built a Shopify store that featured signature at-home spa equipment with complementary skincare products to enhance the performance of the at-home spa equipment.

Shopify POS Optimization

shopify pos optimization

We launched monthly online sales with Klaviyo and Smile Rewards and quarterly pop-up shops using Shopify POS .

some powerful daily metrics*

25

reward sign-ups

$69

average order value

88%

of sales were pos

*These were the daily metrics for weekend pop-ups between October 2021 – May 2022.

brand identity design

Soft Life Skincare Logo | Eugene Marketing & Consuting

social media assets

Social Media Assets for Soft Life Skincare | Eugene Marketing & Consulting

website graphics

shopify store design

Shopify Store Buildout for Soft Life Skincare | Eugene Marketing & Consulting

complementary product graphics

Color Correcting Serum with Vitamin C Soft Life Skincare | Eugene Marketing & Consulting
Eye Corrector Serum for Soft Life Skincare | Eugene Marketing & Consuting

packaging design

Paper Bag Design for Soft Life Skincare
At-home spa equipment box for Soft Life Skincare | Eugene Marketing & Consulting
Poly Mailer Design Soft Life Skincare | Eugene Marketing & Consulting

the results

We learned that the intended target market’s customer acquisition rate would be more efficient by focusing instead on marketing the product line to estheticians for wholesale orders instead of targeting the average consumer. By utilizing the estheticians to do the heavy lifting by selling the at-home spa equipment to their clients, building revenue by leveraging the unique customer relationship between an esthetician and client.

Let's book your project

Eugene Marketing & Consulting Logo
Andra Eugene, Brand Marketing Manager & Author of Eugene Marketing & Consulting, formerly Andra Who Designs | Eugene Marketing & Consulting

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